Returns & Refunds

 
Returns Period
As per the Consumer Contracts Regulations 2013, if you change your mind on your purchase once you’ve received your order, you can get full refund (via the original payment method). You can inform us of your wish to cancel your order by emailing us at sales@natici.com.
 
How to Return Your Order
To return your order, please contact us by calling our Customer Services team by email at sales@natici.com.
 
Returning Outside the Returns Period
If your purchase is returned outside of the returns period, we reserve the right not to offer you a refund in full. We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location. Please contact us by calling our Customer Services team by email at sales@natici.com for further information.
 
Proof of Purchase
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
 
Refunding Delivery Charges
Provided you have notified us in writing that you wish to cancel your order under the Consumer Contract Regulations, and the return also meets the terms of our Online Returns & Refund Policy, you will be entitled to a full refund including delivery charges if applicable.
 
We are unable to provide a refund of the delivery charges when only part of your order is being cancelled.
 
Promotional Discounts & Refunds
If you used a promotional discount when paying for your order, the discount is applied to each item in the basket. In the event of a return, you will not be refunded the discounted amount.
 

Refunds
When will I be refunded?
If you are not satisfied with your purchase you can return your product within 14 days of delivery. For a full refund to the original payment, please return within specified return period.
 
Once we have received your returned product(s) in its original packaging, a refund will be credited to the payment card account within two weeks. Please note that it may take up to seven days for your bank to credit your account. We do not take responsibility, nor are we liable for, any bank charges you may incur during the refund process.
 
Faulty or Damaged Goods
If your purchase is either faulty or damaged, then you have up to 14 days to reject the goods, from the date of purchase, and return it to our warehouse to receive a full refund.
 
Your responsibility and our liability

You have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely returned to us. We reserve the right to inspect all goods that are returned, so please take care not to damage your purchase while you inspect them. This includes any original packaging.
 
We do not accept liability for any goods that do not reach our warehouse, nor can we accept liability for any goods that may be returned to us by mistake. As such, we suggest that any returned purchases are done so via recorded delivery service, should this be applicable. If substantial damage has been caused to the product, we reserve the right to refuse a refund or exchange.
 
If your returned purchase is damaged or not in the original packaging, we reserve the right to refund you in full less any deductions due by way of compensation. If substantial damage has been caused, then we reserve the right to refuse a refund or exchange.
 
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment within seven days. Please note this usually takes between 3 – 5 days but may take up to 14 days.