As per the Consumer Contracts Regulations 2013, if you change your mind on your purchase once you’ve received your order, you can get full refund (via the original payment method). You can inform us of your wish to cancel your order by emailing us at email@example.com.
To return your order, please contact us by calling our Customer Services team by email at firstname.lastname@example.org.
If your purchase is returned outside of the returns period, we reserve the right not to offer you a refund in full. We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location. Please contact us by calling our Customer Services team by email at email@example.com for further information.
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
Provided you have notified us in writing that you wish to cancel your order under the Consumer Contract Regulations, and the return also meets the terms of our Online Returns & Refund Policy, you will be entitled to a full refund including delivery charges if applicable.
If you used a promotional discount when paying for your order, the discount is applied to each item in the basket. In the event of a return, you will not be refunded the discounted amount.
If you are not satisfied with your purchase you can return your product within 14 days of delivery. For a full refund to the original payment, please return within specified return period.
If your purchase is either faulty or damaged, then you have up to 14 days to reject the goods, from the date of purchase, and return it to our warehouse to receive a full refund.
You have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely returned to us. We reserve the right to inspect all goods that are returned, so please take care not to damage your purchase while you inspect them. This includes any original packaging.